In the fast-paced world of business, where competition is fierce and markets are ever-evolving, every company's fundamental need boils down to one thing: qualified leads. Whether you're a burgeoning...

The future of call centers is all about new CX trends, cutting-edge technologies, and customer expectations that change as quickly as your favorite TV show gets canceled. The industry is at the brink...

Welcome to the dawn of a new era in the call center world. In this fast-paced and ever-evolving landscape, the traditional role of agents is undergoing a remarkable shift.

The other day while pundits on CNBC were discussing the pending banking issues that will be activated by the pandemic fueled office vacancy crisis, one of them said something like, “Sales has always...

Are Your Employees Getting Ready for Some Fun Summer Vacations? Make Sure Your Business Doesn't Go on Vacation With Them

As the summer season approaches, employees are eagerly making plans for...

PTC, MEDDIC and the Lifetime Impact of working for a company where excellence is Mandatory

Parametric Technology Corporation (PTC) is a leading technology company that has been at the forefront of...