Blog Post by Frank Mona
Transforming Contact Centers: AI, Automation, and Real-World Success
Craig Oldham sat down with Jim Ayobe, Chief Customer Officer at E-Tech, and Frank Mona, ...
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How Gen is AI transforming the customer experience
Generative AI is reshaping how businesses interact with customers, promising enhanced ...
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Attitudes Towards Tech: Insights Consumer Electronics Businesses
In a world increasingly driven by technology, understanding the relationship different ...
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Top 11 AI Trends Revolutionizing Customer Experience in 2024
One of the leading business process outsourcers (ibex) (i.e. outsourced call centers) ...
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Optimizing Your Call Center for Effective ROI
In today's business landscape, navigating the challenges of growing a business while ...
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The Future of Contact Centers: CX Trends & Cutting-Edge Technologies
The future of call centers is all about new CX trends, cutting-edge technologies, and ...
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Contact Center Transformation: Future of Customer Service Excellence
Welcome to the dawn of a new era in the call center world. In this fast-paced and ...
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Contractor, Agency, or Employee
As a leader of your organization, you understand the challenge of downsizing and the ...
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